In pilot
AI Receptionist
Answers every call in English and Mandarin, books or takes a message, and hands over to your team.
Clinics, home services, property agents, tuition centres
Voice AI that answers for your business
Ai Voice Lab sets up human-sounding AI agents on Amazon Connect. They answer calls, book appointments and hand over to your team, in English and Mandarin. Pick an industry and a voice, then talk to one right here.
Built in Singapore · Keeps your existing number · A person can take over at any time
MeiSunrise Dental (sample)
Sample call
Get this summary on
Play a scripted sample call 00:00
Sample calls and chats here are scripted and use made-up businesses. The live assistant is real.
Built forClinicsHome servicesPropertyTuitionRestaurantsIT repair
What is a voice agent?
Answer every call without hiring a night shift
Small businesses have had two choices: miss the call, or stop work to answer it. A voice agent picks up, understands the customer, books or takes the details, and tells your team what happened.
Before
- Calls after hours go to voicemail, and the customer moves on to the next business.
- Staff stop what they are doing to answer the same five questions.
- Details get lost between a call, a note and a chat message.
- English-only phone lines, or a colleague who happens to speak Mandarin.
- Busy periods mean busy signals.
With Ai Voice Lab
- Every call is answered, day or night.
- Common questions are answered from your own FAQ.
- Each call ends with a summary on WhatsApp, Telegram or email.
- English and Mandarin on the same call.
- Busy periods are covered, and people take over when it matters.
Products
What we deliver on Amazon Connect
Everything here runs on one platform, so your phone line, website and team all work together. Each card shows where the product stands today.
In pilot
Website Voice and Chat Assistant
A button on your website. Visitors talk or type, get answers and leave their details.
Any business that gets web enquiries
In pilot
After-hours and Overflow Answering
Covers nights, weekends, lunch breaks and busy peaks. The quickest service to start with.
Any business with a phone
In pilot
Hand-over to Your Team
When a person should take over, they get the call with the summary already in front of them.
Teams of two to twenty who answer calls
In pilot
Call Dashboard and Insights
See every call, transcript and summary, with urgent calls flagged, then a monthly review.
Owners who want proof it works
Coming soon
Lead Qualification and Callback
Asks the questions your sales team asks, then books a callback with the answers attached.
Property, renovation, education
Coming soon
Teach It Your Business
Give it your FAQ, price list or website, and it answers from them.
Every business, and the first thing we do for each client
Planned
WhatsApp, SMS and Email Channels
The same assistant on the channels your customers already use, and alerts for your team.
Businesses whose customers prefer to message
Planned
Reminder and Follow-up Calls
Confirms appointments, reschedules, and checks in after a job. For existing customers only.
Clinics, tuition, servicing
Coming soon
Voice Studio
Hear your greeting in different voices and languages, and use the best one on your phone line.
Any business that wants a consistent voice
In pilot: Built and running in our own test environment. We can set it up as a pilot for you.Coming soon: Designed and being built. Tell us if you want it first.Planned: On the roadmap. Depends on approvals or carrier set-up.
Why Amazon Connect
A real contact centre behind the assistant
The assistant answers first. When a person is needed, everything they need is already there.
Phone numbers
Singapore numbers through Amazon Connect, once carrier approval comes through. Until then, forward your own line.
People when it matters
Queues, routing and a browser-based desk for your staff, with the AI's summary in front of them.
Languages
English and Mandarin run in our pilot. Amazon lists Malay and Tamil among supported languages for its AI agents, and we test each before we promise it.
Grows with you
The same platform handles one call a day or thousands. Your calls are recorded as records you control.
Use cases
Pick an industry, see what your team receives
Each call ends with a clear summary, sent where your team already looks.
How it works
Set it up once, improve it from real calls
Teach it your business
Share your hours, services, prices and the questions customers ask most. We turn them into answers it can give with confidence.
Set your rules
Decide when it books, when it takes a message, and when it passes the call to a person, and what the summary should say.
Watch and improve
Follow every call on the dashboard, spot gaps, and refine the script as real calls come in.
Call dashboardCalls today 18Missed 0Waiting for a person 1
14:02+65 9XXX 1234Booking: scaling, Thursday 2:30 pmFinished by AI
14:05+65 9XXX 5678Water leak, Tampines. Marked urgentWaiting for a person
14:11+65 9XXX 9012Viewing request, Bishan, SaturdayWith an agent
14:20+65 9XXX 3456Trial class, Primary 6 maths (Mandarin)Finished by AI
Example data for illustration.
Tools
Try it, don't imagine it
Ask the assistant questions about your own FAQ, hear your greeting in four languages, work out what missed calls cost you, and see the dashboard your team would use.
Build your assistant
Tick what it should do and get a one-page brief with the closest package, ready to send or print.
Build your brief
Website assistant designer
Choose a colour, greeting and button position and try the assistant on a sample website.
Design it
Teach it your business
Paste your FAQ or price list and ask the assistant questions. Nothing leaves your browser.
Try it with your FAQ
Voice Studio
Type your greeting and hear it in English, Mandarin, Malay or Tamil.
Hear your greeting
Questions
What owners ask first
Will it sound like a robot?
You choose from several voices and hear them before you decide. Voice quality depends on the voice and the language, so we test with your own kind of calls and pick the one that fits.
Can it speak Mandarin?
Yes. English and Mandarin run in our pilot and can switch within one call. Malay and Tamil are on Amazon's list of supported languages for its AI agents, and we test each with you before promising it. Singlish and dialects such as Hokkien and Cantonese are tested case by case.
Why Amazon Connect?
It is a full contact centre in the cloud: phone numbers, call routing, hand-over to people in a browser, recordings and reports, with AI answering first. It runs on AWS and grows with you, so you are not tied to a single phone box.
Do I need a new phone number?
No. You can forward your existing line to the assistant. If you want a new Singapore number through Amazon Connect, it needs company documents and carrier approval, which can take several weeks, so we plan for that.
What happens when it cannot answer?
It takes a message, or transfers the call to your team with a summary, depending on the rules you set. It never makes up an answer it was not given.
Hear it, then tell us what you would choose
Run a sample call, pick your voice and industry, and we will build a version around your calls.